FAQ & Answers

Providing our customers with fast and accurate responses to the needs of an audience is a priority for us.


Vaping is the use of a vaping device! There are many vaping devices, but “vaping” is the term that connects them all.

Vaping is inhaling and exhaling vapor when using an electronic cigarette or vaporizer. It is the evolution of smoking, replacing many negative associations with the old habit of tobacco combustion. The technical term for vapor is called liquid aerosol, it can be compared to how a kettle heats up liquid like water and produces a steam vapor.

Vaping is seen as a healthier alternative to smoking.

It is impossible to say whether vaping can help you quit smoking. The only thing we can say with certainty is that there are many people who are known to have quit smoking by substituting with vaping.

Whether you will be one of those people depends on a few factors, such as how motivated you are, how much effort you make finding a device that works for you, and how much you find you enjoy vaping to being with. You can only find out if you try!

Smoking is not vaping, but it gives you the same sensations, rituals, and nicotine that smoking does. In fact, from a flavor perspective, we believe vaping is now more enjoyable and satisfying than smoking ever was.

Unfortunately, we’re not allowed to discuss the safety of vaping devices due to federal restrictions. We’re very sorry about this, but you can do plenty of independent research yourself on the internet.

Vaping is not harmless, but there is overwhelming scientific agreement that it is far less harmful than smoking.
The UK Royal College of Physicians and Public Health England concluded that the long-term health risk from vaping is unlikely to exceed 5% of the harm from smoking tobacco. This is not surprising as most of the harm from smoking is due to burning tobacco leaves.

Significant health improvements after switching from smoking to vaping include improved asthma, chronic obstructive pulmonary disease, blood pressure, cardiovascular health, lung function, and reduced pneumonia risk.

The small health risks from vaping should be compared to the substantial risks from smoking. Up to two out of three long-term smokers will die prematurely from a smoking-related disease.

Did you drop your battery or device on the ground, or into water? Unfortunately, this can cause permanent damage if the internal connections have been interfered with, and this isn’t covered by our minimum 3-month warranty.

Not the case? The first step to troubleshooting any battery issues is to check that your charger is not damaged and that the charging port of your device is clean and free from e-liquid or any other substances. Secondly, ensure that you are only using this product charger or wall-plug to charge your battery, as using chargers purchased elsewhere will void your guarantee and could cause injury or damage. Try using your charger in a different wall socket, to see if that could be the problem.

If you think that your product is faulty, the first thing to do is read through our comprehensive troubleshooting guide below. If your question isn’t answered, please contact our customer support team who will provide assistance with your issue.

Need further assistance? We’re always here to help. To get in touch with a member of the UAEVAPECLUB team, use our dedicated contact form to submit an email, or check the bottom right of your screen to talk to us instantly with our secure live chat feature. Want to chat in person? Call +971506375025 with any questions you may have.


Your orders are delivered 12 to 24 hours later.

Our cut off time is 7 pm All Over UAE Orders are delivered in the next 23h, we will ship your location as soon as possible. except Dubai, Ajman, Sharjah this location cut off time is 9 pm -Dubai to Abu Dhabi (We have the right to cancel same day delivery upon driver availability) cut off time of 7 pm apply

Not Applicable if there is any public holiday. A lot of the time, we are not usually able to deliver products on public holidays. Really sorry for the shipping delay, you will get your order shipping after the public holiday.

All orders over 350 AED are eligible for free shipping

Our shipping rate (30 AED) and We are trying to ship same day or next day.

We know that you want your order as soon as possible, that is why we work with several shipping partners to get your order to you as quickly as possible.

NOTE: That ‘Guaranteed next day’ service does not apply to orders despatched on a thursday. Rates are different for Abu Dhabi

Orders placed between Friday- Wednesday before 6 pm of the day will ship out the same day and delivered the next business day. Orders placed on Wednesday after 6 PM or on Thursday will ship out on Friday and delivered on Saturday. If you have any special instructions or requests about the delivery of your order please contact us and we will be happy to make you satisfied as much as possible.

Cut Off time 6 pm All Over UAE Orders delivered until 24h Same day -Dubai to Abu Dhabi (We have the right to cancel same day delivery upon driver availability) Cut-Off time 6 pm apply

NOTE : That ‘Guaranteed next day’ service does not apply to orders despatched on a Thursday.

Currently, we only ship to the United Arab Emirates.

Most orders are delivered between 11 AM and 9 PM, The drivers have a specific area that they cover and they have certain delivery and pick-up commitments within that area, from those parameters the driver plans his route to be the most efficient way possible making all the commitments within the allotted time.

PLEASE NOTE : That ‘Guaranteed next day’ service does not apply to orders despatched on a Thursday.

We have a Cash on Delivery option and you can also choose to send us the payment directly to our bank account. Included in your total is shipping.

Just send us an email or Whatsapp with the order number requesting to cancel the order. Please make sure to send us any cancellation requests before 6 pm to avoid complications with the order process.

If your delivery hasn’t arrived within our stated guidelines for each delivery option, please contact us with our customer team at WhatsApp: +971506375025. Please note that during the Covid-19 pandemic, your delivery may be delayed by a few extra delays, and we would appreciate your patience during this time before you contact our customer support.

We notify our customers of order dispatch via E-mail or Whatsapp. If you have not received an order dispatch email within 1-2 working days, please double check the spam folder of your email inbox before contacting us.

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